Refund policy

At Douinta, customer satisfaction is our priority. We offer free shipping and free returns on all eligible orders delivered within the United Kingdom.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging.

  • Proof of purchase is provided.

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return. Any non-returnable items will be clearly indicated on the product page.

Free Returns

We provide free return shipping for eligible returns within the United Kingdom. Once your return request is approved, we will provide instructions for returning the item.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve the matter promptly.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method used for the purchase. Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Exchanges

If you would like a replacement for a defective or damaged item, please contact our support team. We will assist you with the exchange process when applicable.

Order Cancellations

Orders may be canceled before they are processed and shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Douinta
Address: 13 Hemming St, Kidderminster DY11 6NA, United Kingdom
Phone: +44 1562 745222
Email: Support@Douinta.shop

We are committed to providing a fair and transparent shopping experience for all customers.