Shipping policy

Thank you for shopping with Douinta. We are committed to providing reliable delivery and excellent customer service.

Shipping Destinations

At this time, we ship exclusively to addresses within the United Kingdom.

We do not currently offer international shipping.

Free Shipping

We are pleased to offer FREE shipping on all orders delivered within the United Kingdom.

No minimum purchase is required to qualify for free shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Estimated Delivery Time

After processing, most orders are delivered within:

  • Standard Delivery: 3–7 business days

Delivery times are estimates and may vary depending on location, carrier delays, weather conditions, or other circumstances beyond our control.

Order Tracking

When available, tracking information will be sent to the email address provided during checkout once your order has been shipped.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, please contact us immediately. We cannot guarantee that address changes can be made after an order has been processed.

Lost, Delayed, or Damaged Shipments

If your package is lost, significantly delayed, or arrives damaged, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.

Delivery Issues

If tracking information indicates that a package has been delivered but you have not received it, please:

  1. Verify the shipping address provided.

  2. Check with household members or neighbors.

  3. Contact the shipping carrier.

  4. Contact our support team for assistance.

Returns

We offer free returns for eligible products in accordance with our Return & Refund Policy.

Please refer to our Return & Refund Policy for detailed information regarding return eligibility and refund processing.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Douinta
Address: 13 Hemming St, Kidderminster DY11 6NA, United Kingdom
Phone: +44 1562 745222
Email: Support@Douinta.shop